If you've been working with a car insurance agent (like those at Affordable Insurance) for some time, they should take the time to get to know you and your needs. Not all agents or agencies are alike, and there are some important qualities in an excellent insurance agent that makes them stand out among the crowd. Here are some qualities that help make agents go above and beyond for their customers and sets them apart from the rest.

They Know You Personally

A great insurance agent takes extra time to get to know you. They understand your personal needs like how many family members are eligible drivers, what kind of cars you own, and the average number of miles you drive each year. All of this information can help them find you better rates, and it puts a more personal touch on the business relationship. Good agents will check in with their customers from time to time to find out if there's anything they can do to improve their insurance experience, and if the customer has made any major life changes like getting married or having children that could affect their rates. A personable agent can build lasting, solid relationships with customers that can last for years.

Knowledgeable About Their Products

Quality car insurance agents don't just sell people policies. They have a thorough understanding of what their policies cover, what situations can affect the policy holder in terms of prices and deductibles, and what perks may be able to be offered. Agents who really stand behind their company and the coverage they provide will always know which coverage will work best for their customers. They can tell you about extra discounts you might not realize you're eligible for. If your car has extra safety features, they will know that you can get a reduced monthly policy cost, for example.

Involvement In Their Community

An auto insurance agent who goes above and beyond shows a true care and concern for their local community. They know that their customers are also their neighbors, and this translates into their attitude and how they treat others. Agents who are active with local fundraisers or charity events can build a solid customer base as well as good reputation in the community. A willingness to help those in need and to create a tightly knit sense of community is paramount to establishing a real presence in the place they live. Your insurance agent should have all of these qualities and more to provide you with the best service experience possible and the confidence to know you've made the right choice for your car insurance policy.